Privacy Policy
Valera Recycling
Rear of 2-8 Stanley St, Silverwater, NSW 2128
Phone: 1800 825 372
Email: info@valerarecycling.com.au
Website: https://valerarecycling.com.au
At Valera Recycling, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, disclose, and protect personal information and your rights regarding the information we hold.
1. Collection of Personal Information
We may collect personal information that is necessary for our business activities, including:
- Name
- Contact information (phone number, email address, physical address)
- Business information (if applicable)
- Financial and payment details
- Information regarding recycling needs or inquiries
We will only collect personal information directly from you unless it is impracticable or unreasonable to do so. This may occur when you visit our website, contact us via phone or email, or interact with our services.
2. Use and Disclosure of Personal Information
Valera Recycling will use your personal information for purposes including:
- Providing recycling services and products
- Responding to inquiries or requests for information
- Processing payments and transactions
- Managing accounts and customer relationships
- Complying with legal obligations
We may disclose your information to third-party service providers where necessary to perform our services. This may include IT service providers, payment processors, or legal and regulatory authorities, but only to the extent required for these functions.
3. Data Security
We take reasonable steps to protect personal information from misuse, loss, unauthorized access, modification, or disclosure. This includes secure data storage, encryption methods, and restricted access to personal information.
If personal information is no longer required, we will take reasonable steps to destroy or de-identify it in accordance with our legal obligations.
4. Access and Correction of Personal Information
You have the right to access personal information we hold about you. You can also request corrections to ensure it is accurate, up-to-date, and complete. To request access or correction, please contact us at the details provided below.
We may charge a reasonable fee for access where permissible, and we will endeavor to respond to all requests promptly.
5. Cookies and Website Data
Our website may use cookies to enhance user experience. Cookies are small files placed on your device that help us improve our site’s functionality. You can choose to disable cookies via your browser settings, but this may affect your ability to use certain features of our website.
6. Direct Marketing
We may use your personal information to send you information about our services or other communications that may interest you. You can opt-out of receiving direct marketing communications at any time by contacting us via email at info@valerarecycling.com.au or by using the unsubscribe feature in our marketing emails.
7. Cross-Border Disclosure of Information
Valera Recycling does not typically disclose personal information to overseas recipients. If it becomes necessary to transfer your information outside Australia, we will take appropriate measures to ensure it is protected in accordance with applicable privacy laws
8. Complaints
If you believe we have breached the Privacy Act or mishandled your personal information, you can contact us using the details below. We take privacy concerns seriously and will investigate your complaint promptly and thoroughly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
9. Changes to this Policy
We reserve the right to amend this privacy policy from time to time to reflect changes in legal requirements or our practices. Any changes will be posted on our website, and we encourage you to review this policy regularly.
10. Contact Us
For any questions, concerns, or requests regarding your personal information, please contact us at:
Valera Recycling
Rear of 2-8 Stanley St, Silverwater, NSW 2128
Phone: 1800 825 372
Email: info@valerarecycling.com.au
